WARREN GLAMOUR DAY SPA collects various pieces of personal information throughout the course of our business relationship with you. This includes information that you provide either online or at a spa location, information that we collect when you visit our websites or contact through mobile, transaction-based information related to your spa appointments and your purchase history, and supplemental data provided to us by third-parties.
The following is a summary of the types of information collected and the purposes for its collection:
• Customer appointment and purchase history, to track the status of an appointment throughout the service life cycle and to maintain a record of products purchased and services provided to each customer.
• Identification and communication information, including personal identifiers such as name, postal address, email address and phone number. This is to identify individual customers and communicate with them in the course of providing services, and to send marketing materials such as special offers, newsletters and updates.
• Website and Mobile activity and history, not attributable to an identified or identifiable consumer (de-identified data). This includes device IDs, clickstream information, device type, browser type, time and date, and subject of advertisements clicked or rolled over. We use this data to help us provide users of our websites and mobile app with a more user-friendly browsing experience, and to provide visitors to our websites and/or other websites with advertisements about goods and services more likely to be of interest to them (interest-based advertising).
• Financial transaction history, to track amounts charged to and paid by the customer for products and services. This is to account for pre-paid services (memberships and packages), service credit balances, gift card balances and loyalty point balances owing to the customer, and to maintain a record of charge card payment and settlement activity with our Payment Processors.
• Geolocation data (information about your location). When you use our location-based services and features (for example, location-based search), your location data is used to serve you with the right content, which may also include location-based advertising. We do not use this information to identify you personally without your consent.
• Marketing campaign history and supplemental data provided by third parties, to provide you with information and promotional offers most likely to be of interest to you, and to determine the effectiveness of our marketing programs.
• Customer Preferences and Notes, to help spa associates create a better overall customer experience, more tailored to the needs and wants of the individual.
• Customer waiver and information disclosure forms, to ensure customer consent and limit spa liability, and to furnish our massage therapists and licensed estheticians with certain background information helpful in providing effective service.
• Customer survey feedback, to provide better customer service and to quickly resolve any outstanding issues.
• Customer service incidents and complaints, to ensure follow-through and timely resolution of all customer complaints, and to ensure franchisee compliance with the Franchise Agreement and Operations Policy.
• Service Provider Notes, to maintain a record of service specifics, and to track progress and effectiveness of the services over time.
We may obtain information from or about our customers in other ways. For example, we may verify user information with a service provider, or customers may send us information during their contacts with Customer Support. We may also draw inferences from any of the information identified in this section to create customer marketing segments reflecting a customer’s preferences or characteristics.
If you choose to contact us through our websites request an appointment, we may ask for additional information including credit card information, which will allow us to complete your transaction and verify your identity.
If you have any questions regarding your personal information or wish to correct or change any of your personal information, please contact warrenglamourdayspa@gmail.com.
Tel.: 908-668-8828 (day spa booking primary number)
908-636-8199 day spa booking
or text message cell phone)
908-251-5960 (nails spa booking)